Support
Customer satisfaction is at the heart of Granite's business model.
One Point of Contact for Managing Your Account

Granite provides you with a dedicated Premier Account Manager as your single point of contact. Your Premier Account Manager works closely with you to coordinate all of your communications needs: conversions, moves, additions, changes, and custom account management reports.
Our Premier Account customers receive the highest standards of customer service in the telecommunications industry. Granite’s point of difference is listening to our customers, understanding their business, and handling any and every service need. Whether it’s POTS, broadband, structured cabling or systems installations, our account managers are responsive and our team is ready.

Average call answer time is less than 8 seconds

Top Telecom Industry Net Promoter Score 54

US Based Customer Support 24/7/365

Interaction with Major Carriers

Granite is eBonded with the major underlying carriers. This means our computer systems directly interact with the carrier's systems to automate high-volume transactions, resulting in faster, more accurate ordering and trouble reports. These efficiencies are passed on to our customers by way of cost savings, automated ordering, and improved trouble reporting to speed service restoration.

Speedy and accurate transactions add up to increased savings. Granite’s communication experts can help your enterprise take advantage of emerging technologies, and maximize existing infrastructure investments, while integrating powerful, next-generation capabilities. POTS, broadband, structured cabling, systems installations– are just a few of the many ways that Granite can help your organization reduce costs and increase efficient operations.

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